Job Description

A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis.

Job Description

Lead our housekeeping operations with excellence and precision. Bring passion and dedication to creating a clean and welcoming environment for our guests and lead team members in understanding the value of their contribution to enriching guest’s lives.

• Strong leadership and communication skills with the ability to motivate and guide a diverse team.
• Align with the Director of Rooms to maximize hotel operations.
• Foster an environment that ensures consistency and a high level of guest satisfaction and accountability. 
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
• Ensure and maintain cleanliness, service, and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.

Qualifications

• Minimum of three years’ prior experience as a housekeeping department leader for a luxury hotel.
• Proficient in utilizing technology and systems to enhance housekeeping procedures and aptitude for working with multiple computer systems (preferable experience with Opera and Alice). 
• Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
• Experience with resetting priorities, training team members on luxury standards, and coaching team members through new operational procedures and explaining the why behind shifting standards. 
• Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
• Ability to work a flexible schedule including nights, weekends, and occasional holidays. 
• Ability to walk/stand up to 8 hours per shift and maintain a fast operational tempo. 
• Ability to effectively multitask and identify top priorities among competing demands in daily operations. 

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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