Job Description

Job Description

General Purpose:

The Inside Sales Representative adds new revenue to the existing base of TPx customers by attracting new accounts. This position is responsible for achieving a monthly quota of new revenue. The Inside Sales Representative is primarily focused on a suite of Managed Services featuring the UCx Unified Communications Platform.

Reports to (Supervisor/Manager):

• Senior Manager, Inside Sales.

Essential Duties and Responsibilities:

• Generates and transmits qualified referrals to internal TPx sales teams.
• Conducts outgoing calls to develop new business opportunities and qualify leads.
• Leverages marketing tools to research, track, maintain and update leads/prospects.
• Researches and maintains lead database utilizing SFDC and Outreach.
• Utilizes TPx provided systems for lead and opportunity management.
• Performs online product demonstrations.
• Advises prospective customers of most suitable company solutions by answering incoming inquiries and responding via outbound calls.
• Influences customers to purchase products or services by following existing sales process and a list of prepared profiling and qualifying questions or script.
• Documents all profiling information, cross-selling results, marketing activities and transactions in CRM system.
• Maintains sales operations by following policies and procedures, and reporting needed changes.
• Maintains customer service quality by following organization standards in a timely manner.
• Maintains technical knowledge by attending regular product and solution training.
• Reviews publications and potential customer events.

Other Responsibilities:

• Contributes to team effort by completing related goals and duties as needed.
• Engages Solution Architect resources for additional discovery and solution design and approval.
• Gathers competitive information from opportunities.
• Submits NSRs and ICBs.

Required Qualifications:

• High School diploma or GED.
• Excellent communication skills.
• Excellent time management and presentation skills.
• Must be capable of balancing between fulfilling customers’ needs and meeting company expectations and goals.
• Knowledge of computer and word processing systems and programs.
• Ability to work under a quota plan.
• Ability to work under pressure and maintain flexibility.
• Ability to learn new processes and procedures and stay current on products services promotions and technology.

Other Qualifications:

• Associate or bachelor’s degree in business administration preferred.
• Previous account management or customer service experience preferred.
• Experience working in a fast-paced telecommunications environment.

 
TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.

We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

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